Boi Bichitra Return Policy
We aim to provide the highest possible services to our valued customers. However at times the circumstances may not be on our side or mistakes can be made along the supply chain. Therefore we have kept the option of return policy open.
from Our Side
In case of any wrong product sent to you, we will take care of it immediately with no questions asked and all the extra cost will be beared by us.
Reasons for Return & Replacement
- You have received a wrong
product/edition of the book
- The product is damaged, page
order to return a book, the customer must meet the following criteria.
- The claim should be made within
3 days of delivery.
- The item must be unused and in
its original condition.
- The books has to be unmarked and
in completely new condition.
- To return, please call us at : +8801813632276 or
09678 77 11 99 or leave an email at [email protected] or
contact us via Facebook page at www.facebook.com/ Boibichitra(within
3 days of delivery)
the following Details to open a dispute resolution case:
- The order number
- The name of the book
- The detail of the issue/problem
in short. (Add pictures if you deem necessary)
- Your phone no. & Email
address so we can get back to you.
- In order to return a product,
the customers will be responsible for returning the product to our address
at Boibichitra Office,
6, Kalabagan, Bus Stand, Mirpur Road, (Floor 4)
- Once returned we will examine
and check if you are liable for returns/refund. Once the return has
been established, the customer will receive a new product
replacement of the same product.
- In case the product is not in
our stock and we are not able to replace the product, the customer will
receive full refund.
N.B: Any rules can change at any moment at the discretion of the Boibichitra
management without prior notice. This does not affect your statutory
We refund our customers through bkash in case of damaged products or wrong products delivered to customers. If bkash is not available, customers would require to take other products from our store that cover the amount to be refunded (delivery charge
will not be charged in that case)